Tier-1 support that resolves 68% of tickets itself.

Builder can sit on your inbound support queue and handle the first pass on every ticket: read it, classify it, pull the relevant help docs, and either resolve it outright or route it to the right teammate with a reply already drafted. First response drops from hours to minutes because nothing waits for a human to triage it.

The better your knowledge base and your routing rules, the more Builder resolves without a human. Give it the help docs, your routing map, and a clear line on what it must never auto-resolve, and it will handle the repetitive tickets while escalating the ones that genuinely need a person.

Connect Builder to the shared queue and point it at your help center and routing rules. It reads each ticket against the docs, so its answers stay grounded in what your team has actually published rather than improvised, and it hands off cleanly when the docs don’t cover the case.

Your escalation boundaries are the most important input. Be explicit about what Builder must never resolve on its own, refunds, cancellations, security, anything from an upset customer, so the auto-resolve rate never comes at the cost of a bad call on a sensitive ticket.

Builder works every incoming ticket the moment it lands, resolving the ones the docs cover and routing the rest with a reply already written. You get a much faster first response, a clean audit trail of what it did per ticket, and a breakdown of where the queue actually spends its time.

Point Builder at your queue, your docs and your routing rules, and it resolves the repetitive two-thirds of tickets in minutes while handing every sensitive one to the right human, pre-drafted.